The Client Manager is responsible for management of SoftVu Client relationships, serving as the primary point of contact for each assigned client. In this capacity, the Client Manager is responsible for generating ongoing sales including cross selling other SoftVu solutions and contract renewals, client campaign management support, client status and usage reviews. Other duties include management of initial Client set-up processes including user set up, software installation, training, and ongoing support.
*SoftVu is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other characteristic protected by law.
All applicants are required to pass a drug screening and background check upon employment. SoftVu complies with all FCRA requirements and will not use this information to discriminate against the applicant or otherwise misuse the information in violation of federal or state equal opportunity laws or regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Business Relationship – Serve as primary business liaison for Clients following sales close; actively work with Client as trusted business advisor; conduct periodic Client status meetings and send monthly status reports to Client; analyze business processes of Client and work with them to extend products into new and efficient business processes and systems.
Sales – Responsible for cross selling SoftVu solutions and professional services to existing Clients and managing the contract renewal process.
Client Set up – Initiate new Client set up process including user set up, training; actively work with clients to ensure Client is receiving value from SoftVu solutions.
Project Management – Effectively manage Client, third party and SoftVu resources for all projects contracted for; ensure all projects are completed on budget and on time.
Consulting Services – Conduct campaign management activities on behalf of Clients; consult with Client software analysts to integrate API solutions with existing Client software applications.
Support – Interface with all Client business units to verify Client satisfaction; coordinate support with SoftVu support analyst for all assigned clients as well as calls to SoftVu support line. Educate Clients on use of SoftVu products and releases. Conduct training as needed.
Status Meetings, Reporting and Analysis – Manage data analysis and communication of Client usage. Perform ad hoc report generation for clients as needed. Enter client data and other sales data for current clients into Client relationship management database. Participate in weekly Client Services Meeting and provide weekly status updates.
Client Implementation – Client Manager may be asked to assist Client Implementation Manager with preliminary set up of new client campaigns within SoftVu’s system, provide review and proofing support of campaign messages and may conduct training prior to client hand off.
Other Responsibilities – In addition to working directly with clients, the Client Manager will have ongoing responsibilities to support the release testing, training development, release communication, and in some cases client training for new product releases.